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Senior Support Specialist

TACHub Systems (Asia) Pte Ltd
2 Kallang Pudding Road #09-05 Mactech Building Singapore - Singapore
Kode Pos: 349307
Industri: Technology
Jumlah Karyawan: 10-50

Posted:5 Bulan

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Durasi kerja:

Permanent

Bidang Karir:

Information Technology

Gaji (Bulanan):

3,000-5,000 SGD

Pengalaman minimal yang diperlukan:

2 years

Lokasi Pekerjaan:

Kallang Pudding Road, Singapore

Permanent Information Technology 3,000-5,000 SGD 2 years Kallang Pudding Road, Singapore

Keterangan:

IMMEDIATE VACANCY

Position: Senior Support Specialist

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

Key Responsibilities

  • Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
  • Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
  • Oversee daily team operations, ensuring efficiency and the successful execution of tasks
  • Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
  • Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
  • Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
  • Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
  • Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
  • Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.

Skills and Experiences:

  • Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
  • Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
  • Strong understanding of IT related duties and business role.
  • Ability to grasp new contexts, think beyond traditional solutions and challenge.
  • Priority will be given to those able to start immediately and locals.

Daftar untuk Melamar